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How Fast Is 3DPixel Support?

3DPixel.net prides itself on the level of support given to both business customers and personal web hosting customers.

Whilst we can quantify the time taken to respond to customers (average 10 minutes at the time of writing), we must stress that our replies are not 'canned' nor meaningless simply in order to facilitate this response time. Some customers may note that our site used to show this average response time and now does not. Nothing sinister in this of course! When we changed over to RT for our ticket support there's no easy way to get this response time quantified any more. Previously we used a homegrown ticket system which allowed us to show these stats.

Our staff are highly experienced in supporting Windows, Mac OSX and Linux client systems.

What People Say..

Here are some recent examples of replies/testimonials by customers (their words I should point out, not ours!):

"Thanks for your prompt reply. I'm impressed!"

"No worries bro! You guys rock!! Best customer service ever. (You always answer questions really quickly)."

"It's working, thank you very much for your help. Incredible service"

"Any time we've had any questions or issues they've been resolved within the hour - even out of office hours!"

"3DPixelNet are just exceptional."

"3dpixelnet provides a very professional service."

Support Levels

Our email support for personal web hosting customers is via a world class ticketing system called Request Tracker (new window). This enables direct email replies and follow ups at any point and allows file uploads/attachments (great for support).

Our support for business customers is via telephone and direct email (or of course RT as above if the customer so chooses) to a single dedicated member of staff. This way, that member of staff knows your situation and thus will facilitate faster resolution of your questions.

Dedicated server support is as business customer support.